We are a Boston-based business model innovation firm focused on how hospitals and healthcare networks can engage clinical care teams in process innovation.

Healthcare providers are under pressure to cut costs. Unfortunately, cost cutting initiatives often hurt morale and can ultimately increase costs. Fortunately, there is significant opportunity to create alignment around improved patient outcomes = lower costs: Eliminating duplicate work. Eliminating mishaps that create the need for additional care. Eliminating unnecessary treatments and diagnostics. Preventing complications by improving upstream care. Improving access to patient managed care. Healthcare providers that create the processes for improved patient outcomes will have a powerful cost advantage.

Tackling complexity is another significant opportunity. Clinical care is inherently complex. The most effective processes use inherently simple mechanisms to manage the complexity. Less complex processes = lower costs.

The excess costs in healthcare are in the systems, not the people. Process innovation has a large role to play in unlocking high quality care at low cost. The key to is to engage the talent and energy of caregivers across the organization in the effort. Caregivers will not engage in process innovation if the key decisions are made outside the clinical care teams, or the process feels threatening. Our focus is how hospitals and healthcare networks can engage clinical care teams with the tools to lead their own process innovation efforts.